Communication Toolbox: Practical Guidance for Program Managers to Improve Communication With Participants and Community Members
The Communication Toolbox offers practical guidance for program managers who want to communicate more effectively with program participants and community members.
Download the complete publication (PDF, 1.8 MB, 60 pages) or choose individual tools:
How to use the toolbox
In an emergency situation
Begin with the following tools:
- Template: Develop a communication plan in nine steps (930 KB)
- Facilitator's notes: How to work with staff to develop a communication plan (640 KB)
- Checklist: Standards for communication in emergency situations (618 KB)
For a development program
- Worksheet: Choose which communication methods to use (633 KB)
- Tips: Implement your communication methods (978 KB)
- Tips: Include communication responsibilities in job descriptions (533 KB)
- Checklist: Standards for communication in development programs (621 KB)
To improve a certain aspect of your communication approach
You can skip the other tools and go directly to the one that you need.
To explain the importance of a communication plan
See the following tools:
- Handout: Why develop a communication plan (565 KB)
- Case study: How a resettlement program in Haiti used a communication plan to improve results (535 KB)
Before you begin . . .
In order to get the most out of the toolbox, readers should already have an understanding of the program that they will be implementing and the context in which the program will take place.
This toolbox draws on recognized good practice and on examples from CRS' programs. The content and guidance are not specific to one context. They can be used worldwide.
Publisher: Catholic Relief Services (August 2013)
Manual/toolbox: 60 pages
Dimensions: 8.27 x 11.69 inches (A4)
Posted on August 14, 2013