This presentation outlines the key components of the Baldrige Model for Performance Excellence and its assessment methodology. It also presents the results for a microfinance institution in Burkina Faso and the lessons learned through the MISION Africa project.
Download the PDF (337 KB)
Presenter: Boubacar Diallo
Conference: AFMIN Annual Conference
Location: Kampala, Uganda
Date of presentation: September 28, 2012
PowerPoint: 10 slides (PDF)
Posted on October 5, 2012